About

I’m a freelance software consultant, developer and trainer. I help charities make sense of their technology: choosing a CRM and other tools, setting them up, and owning them afterwards rather than depending on someone else to keep them running.

My background

I started out in frontline roles supporting young people facing disadvantage. Trying to solve the everyday problems I kept running into, I taught myself to configure CRM systems and, later, to write code. The first thing I built was a Salesforce sign-up page for volunteers. It saved the charity hours of admin every week.

In 2016 I founded Impact Box, a consultancy for charities. We worked with more than 80 social-purpose organisations, and the team grew from one person to ten. I left in 2022, and the rest of the team now run it as a worker-owned cooperative.

I now work part-time, alongside a PhD in philosophy at the University of Warwick, so I take on a small number of projects at once. I also build and run Tent, which gives charities a portal where the people they support can find and sign up to events, opportunities and resources. I live in London.

How I work

I don’t have a preferred platform; the right answer depends on the organisation. My deepest experience is with Salesforce, but I’m a full-stack developer and I’m comfortable with no-code tools too.

Most of what I do comes down to explanation. I try to make technical subjects clear enough that the people who’ll live with a decision can make it themselves, which is why a lot of my work is training and advice rather than building. I also work on impact measurement and data analysis, since that’s often what a charity’s systems are ultimately for.

If you’d like to talk something through, you can get in touch.